A colleague sent me a link today to this story about Zappos, the well-known online shoe resource.
Zappos has a unique recruitment and retention strategy. When a new person is hired, they receive their job training, then after a probation period, Zappos offers the employee $1000 cash to resign. The philosophy is that the employees who don’t take the money are the real keepers. It’s a simple idea, and now that I am writing about this I imagine as well that there have been studies done to quantify exactly how much a less-than-dedicated employee costs a company.
Presumably there is an attraction to continuing one’s employment at Zappos, or there would be no employees left – all would have taken the G and run.
And by the way, I speak from experience when I say that the company provides exceptional customer service.