I had a most peculiar conversation with a manager today. He had requested training for some of his staff, on a particular technology they need to learn. This was certainly reasonable. The price tag, and the fact that 3 team members would be in training offsite during business hours for 4 consecutive days, required explanation.
My request was direct. ‘I need to know the ROI.’
The response was evasive. ‘What do you mean by ROI?’
I was slightly impatient, but continued, ‘What productivity improvement would this course facilitate?’
This resulted in an offended stare.
I went on. ‘I’m planning to take a course which costs less than 10 percent of this one, and I have provided my boss with a clear and quantifiable expectation of return on his investment. I need the same.’
To which the manager replied, ‘So, what I’m hearing is, the answer is no.’
There is something rotten in the state of Denmark.